Refund Policy

Last Updated: September 2026

At Celestial Sets, we want every order to arrive exactly as expected. Due to the personal nature of press-on nails and for hygiene and sanitary reasons, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect sizing, or products that have been opened, worn, applied, or used.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@celestialsets.com within 7 days of delivery.

Please include:

Your full name and order number
A description of the issue
Clear photos of the product and packaging

Once reviewed, we will work with you to make it right. Depending on the circumstances, we may offer a replacement, store credit, or refund.

Incorrect Sizing

Customers are responsible for selecting the appropriate size before placing an order. We strongly recommend reviewing our sizing information before purchasing.

Because nail sizing can vary from person to person, incorrect sizing is not considered a product defect and does not qualify for a refund or exchange.

Order Changes & Cancellations

We begin processing orders as quickly as possible. If you need to change or cancel an order, contact support@celestialsets.com immediately.

We cannot guarantee that an order can be changed or canceled once processing has begun.

Lost or Stolen Packages

Celestial Sets is not responsible for packages that are lost or stolen after the shipping carrier has marked the order as delivered.

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your building's mailroom, and the shipping carrier.

If you believe there is an issue with your shipment, you can also contact us and we will do our best to assist you.

Shipping Delays

Shipping and delivery estimates are not guarantees. Delays caused by shipping carriers, weather, holidays, incorrect addresses, or circumstances outside of our control do not automatically qualify an order for a refund.

Approved Refunds

If a refund is approved, it will generally be issued to the original payment method. Processing times after issuance vary depending on your bank or payment provider.